Why UMC?

• Experienced Healthcare Professionals – Our team of skilled and compassionate healthcare providers is committed to delivering high-quality, patient-centered care.
• Convenient Location – Located in Nampa, ID, our clinic is easily accessible, making it convenient for individuals and families in the community to receive timely healthcare services.
• Patient-Centric Approach – Your health is our #1 priority. We take the time to listen, understand your concerns, and work collaboratively with you to achieve optimal health outcomes.
• Comprehensive Care – From preventive care to managing chronic conditions, UMC offers a wide range of services to address various healthcare needs.
• Collaboration and Partnership: We work collaboratively with NNU to create a supportive and healthy campus environment. Our partnerships with campus organizations and initiatives reflect our commitment to the overall wellness of the community.

Schedule an appointment with University Medical Clinic today and experience the difference in personalized and attentive primary care. Your journey to better health starts here.

What to Expect

At UMC, we prioritize your health and well-being, and we understand that a positive healthcare experience begins with clarity and comfort. Here’s what you can expect as a patient at UMC:

1. Quick Access to Care – Your medical needs don’t always follow a predictable schedule, that’s why we offer same day and next day appointments. To schedule, simply call our office. Our friendly staff will work with you to find a convenient time slot that meets your needs.
2. Warm Welcome & Registration Process – Upon your arrival, our friendly and professional staff will welcome you and assist with the registration process. This process involves collecting demographic and insurance information, co-payments, and completion of any necessary forms. If you are an NNU undergraduate student, any co-payments will be waived. All other patients, co-payments are due at time of service.
3. Comprehensive Medical Services – UMC is committed to providing a wide range of medical services to meet your healthcare needs. From routine check-ups and preventive care to specialized treatments and surgeries, our dedicated team of healthcare professionals is here for you.
4. Patient-centered Care – We believe in patient-centered care, which means your needs, preferences, and concerns are at the forefront of our approach. Our healthcare providers take the time to listen, understand, and collaborate with you to develop personalized care plans.
5. Clear Communication – Communication is a key pillar of our patient care philosophy. You can expect clear and open communication from our healthcare team regarding your diagnosis, treatment options, and any necessary follow-up care. We encourage you to ask questions and actively participate in your healthcare journey.
6. Financial Transparency and Support – UMC is committed to making healthcare accessible. The world of healthcare insurance and billing can be confusing. We want to make this part of your care as simple as possible. Here’s our process:
   • Appointment scheduling – The process begins when you schedule an appointment. During this step, it’s important to provide accurate personal and insurance information, including your insurance ID and group number.
   • During Check – In – On the day of your appointment, you’ll check in at the provider’s office. At this point, you may be asked to present your insurance card and fill out any necessary forms. This information helps us accurately bill your insurance.
   • Medical Services Rendered – During your visit, the healthcare provider performs the necessary medical services, which may include examinations, tests, or treatments. The details of these services are documented for billing purposes.
   • Submission of Claims – After your visit, the healthcare provider’s office submits a claim to your insurance company. This claim includes information about the services provided, diagnosis codes, and the provider’s charges.
   • Adjudication by Insurance Company – The insurance company reviews the submitted claim and determines the amount covered based on your policy. This process is known as adjudication. The insurance company assesses whether the services are covered, calculates the allowed amount, and applies any deductibles, co-payments, or co-insurance.
   • Generation of Explanation of Benefits – Once the claim is processed, the insurance company sends you an Explanation of Benefits (EOB). The EOB details the services billed, the amount covered by insurance, any out-of-pocket costs, and the remaining balance. It’s not a bill but rather an explanation of how the claim was processed.
   • Patient Responsibility & Statements – If there are out-of-pocket costs, such as co-payments, co-insurance, or deductibles, you are responsible for paying these amounts. You will receive a statement for these costs at your address on file. You can pay your balance over the phone, online or in person. If you are unable to pay the full amount, we can set up a payment plan. Just call our billing office at 208-908-7220 to initiate that process.

If you do not have medical insurance, we offer a generous self-pay discount of 50% if paid in full at the time of service.